Frequently Asked Questions

Everything you need to know about your Erilan shopping experience.

What is Erilan's shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.

How do I return an item?

We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Finder' tool.

What payment methods do you accept?

Erilan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Commitment to the planet is at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly to your doorstep.